Shipping and Returns

Shipping Policy

Orders are processed in the order they are received. We typically ship orders within 2 business days.

If an item you ordered is unexpectedly out of stock or there is a delay with your order, we’ll contact you as soon as possible.

Orders are shipped via USPS or UPS. Orders of $60 or more ship free. Orders under $60 ship at a flat rate of $8.50.

Returns/Refund Policy

We want you to feel good about your Simply Sue’s purchase.

Because skincare and personal care products are personal-use items, we’re unable to accept returns or exchanges.

Not sure which product is right for you? Please reach out before ordering. We’re always happy to help you choose a good place to start.

Damaged, Incorrect or Problem Orders

Of course, if your order arrives damaged, you receive the wrong item, or there’s a problem with your product, please contact us within 15 days of delivery. We want to make it right.

Please include your order number and, when applicable, photos of the product and packaging so we can help quickly.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible. If your order has not yet been processed or shipped, we’ll do our best to accommodate your request.